Re: Nightmare buying tickets : Mon Jul 01, 2019 11:44 am  

Irrelevant if the client code is on your ticket or not, the customer service is extremely poor and when you do finally get to speak to someone they are either arrogant or clueless.

Re: Nightmare buying tickets : Mon Jul 01, 2019 11:47 am  

MadDogg wrote:

The lady who I spoke to was very nice in fairness but she seemed absolutely shocked that I didn't know my client code. She said that 'we do ask all fans to make a note of it'. Never come across my client code before and even if I had I'm hardly going to know the damn thing off by heart!

Yea last year I got a lecture from one of them over the importance of the client code..I still don’t know it,anyway I got my saints tickets sorted in Friday evening and got an email receipt from Wigan athletic thanking me for the purchase

Re: Nightmare buying tickets : Mon Jul 01, 2019 11:52 am  

hatty wrote:

Irrelevant if the client code is on your ticket or not, the customer service is extremely poor and when you do finally get to speak to someone they are either arrogant or clueless.

I guess it depends who you speak yo then. Last week I had lost my car park pass and rang the ticket office. The lady I spoke to was very polite and understanding. She told me to go to the ticket office next day and the pass would be replaced, which is what I did, and the pass was waiting for me.

Re: Nightmare buying tickets : Mon Jul 01, 2019 12:13 pm  

Rogues Gallery wrote:

I guess it depends who you speak yo then.

Or what you call up for. If you call up to buy a ticket and as such need your client code so they can easily find you on the system but you can't be bothered to look at the front of the season ticket you have had for 20 years then it is clearly the fault of the girl in the ticket office.

FWIW I've never had an issue and that includes buying 20+ tickets for finals as well.

Re: Nightmare buying tickets : Mon Jul 01, 2019 12:51 pm  

Rogues Gallery wrote:

Yes, it's on your season ticket.

Only your new client code is not on.

Re: Nightmare buying tickets : Mon Jul 01, 2019 4:48 pm  

Egg Chasing wrote:

Or what you call up for. If you call up to buy a ticket and as such need your client code so they can easily find you on the system but you can't be bothered to look at the front of the season ticket you have had for 20 years then it is clearly the fault of the girl in the ticket office.

FWIW I've never had an issue and that includes buying 20+ tickets for finals as well.

Lucky you

Re: Nightmare buying tickets : Mon Jul 01, 2019 5:17 pm  

Fujiman wrote:

Only your new client code is not on.

It's the same as your old one prefixed by 400.

Re: Nightmare buying tickets : Mon Jul 01, 2019 5:32 pm  

Rogues Gallery wrote:

It's the same as your old one prefixed by 400.

What about new, lapsed or casual fans who don't have a client code in the first place?

Re: Nightmare buying tickets : Tue Jul 02, 2019 8:16 pm  

<sigh>

'An unexpected error has occurred. Try again later'. I even have my sodding Client Code and everything.

If I buy a ticket online for Friday's game, do I get to print my ticket off or do I still have to go to the ticket office to pick it up?

How much hassle is it to buy a ticket before the game (for the South Stand)? I have a seaon ticket - it's for some visitors

Re: Nightmare buying tickets : Wed Jul 03, 2019 6:10 am  

TonyM19 wrote:

<sigh>

'An unexpected error has occurred. Try again later'. I even have my sodding Client Code and everything.

If I buy a ticket online for Friday's game, do I get to print my ticket off or do I still have to go to the ticket office to pick it up?

How much hassle is it to buy a ticket before the game (for the South Stand)? I have a seaon ticket - it's for some visitors

Why don't you contact Customer Services? Good luck!