Re: Season Passes 2015 : Sun Sep 14, 2014 3:54 pm  

The bizarre thing is I got sent one out despite agreeing to renew in May this year.

Doesn't make sense to send me one out when I dont need one and those that do haven't received one.

[Kosh]

Re: Season Passes 2015 : Sun Sep 14, 2014 5:07 pm  

The seemingly random result of who did and didn't get brochures and renewal forms does lend credence to it being a failure of the delivery agent rather than people being missed by the club themselves. Still needs sorting though.

Re: Season Passes 2015 : Sun Sep 14, 2014 5:08 pm  

Kosh wrote:

The seemingly random result of who did and didn't get brochures and renewal forms does lend credence to it being a failure of the delivery agent rather than people being missed by the club themselves. Still needs sorting though.

does seem to have been a lottery.

seems the club have had some bad luck this year with external suppliers, either not printing things, delivering them etc.

Re: Season Passes 2015 : Sun Sep 14, 2014 5:09 pm  

Probably a quick telephone call and they'd send a replacement first class?

[Kosh]

Re: Season Passes 2015 : Sun Sep 14, 2014 5:10 pm  

Standee wrote:

does seem to have been a lottery.

seems the club have had some bad luck this year with external suppliers, either not printing things, delivering them etc.

Aye. Not much has gone right this season TBH, even extending to the weather on matchdays. Proper Annus Horribilis.

Re: Season Passes 2015 : Sun Sep 14, 2014 5:12 pm  

Kosh wrote:

Aye. Not much has gone right this season TBH, even extending to the weather on matchdays. Proper Annus Horribilis.

we forget 2014 and look ahead to 2015, invigorated squad with new playmakers, can only get better... we hope.

[Kosh]

Re: Season Passes 2015 : Sun Sep 14, 2014 5:14 pm  

ComeOnYouUll wrote:

Probably a quick telephone call and they'd send a replacement first class?

Quite possibly. TBH I wasn't that bothered by not having a physical copy - as pointed out, the brochure is available on the web - but more concerned that passholders were being missed out. I did report it to the Pass Hotline folk when I renewed so hopefully they'll be getting feedback and can react accordingly.

Re: Season Passes 2015 : Mon Sep 15, 2014 8:17 am  

Didn't realise there's been delivery issues. Weirdly, I got 2 brochures. One to my address, one to my parents' (where I've not lived for over 10 years). Must be sending them to all the former passholder details on file, not just current.

Re: Season Passes 2015 : Mon Sep 15, 2014 10:10 am  

carl_spackler wrote:

Didn't realise there's been delivery issues. Weirdly, I got 2 brochures. One to my address, one to my parents' (where I've not lived for over 10 years). Must be sending them to all the former passholder details on file, not just current.

Me & the lad did not have a pass this year due to finances at the time but we was last year and we both got sent renewal packs (on different days), I ordered new ones for next year on Friday.

Re: Season Passes 2015 : Mon Sep 15, 2014 1:01 pm  

4 new passes renewed today, wasn't a fan of radford being give the job by pearson, still not convinced but the last 4 or 5 home games we have seen improvement from the team, hopefully with the new editions to the playiing squad we will kick on