o/t internet connection : Thu Jul 20, 2017 12:45 pm  

just an off topic post regarding our local IP kchome

last two days (inculding today) our internet keeps dropping out every couple of minutes or so, im hu4 bootherry area

my mother who lives in hessle she has no internet too, told needs another router (we tried 3 different ones btw)

has anybody else had problems with thier internet dropping off then coming back on after a few minutes then dropping off again?

Re: o/t internet connection : Thu Jul 20, 2017 1:08 pm  

If it losing connection and coming back on then it can often be a problem at the exchange, loose/damaged cable, requires them to send an engineer to rectify the issue though. If you've tried multiple routers and still no result then it's gotta be a line issue somewhere. I know this isn't massively helpful to your situation but it's similar to an issue I've had In the past with a KC line.

Re: o/t internet connection : Thu Jul 20, 2017 1:19 pm  

We've tried everything the kc staff have asked us too. Adamant it's our end as we took router in today and it works fine at their end. Annoying thing is we spent nearly 2-3 hours in calls and when asked for compensation they play dumb and tell you to ring another department

Engineer coming tomorrow

Re: o/t internet connection : Thu Jul 20, 2017 1:36 pm  

number 6 wrote:

We've tried everything the kc staff have asked us too. Adamant it's our end as we took router in today and it works fine at their end. Annoying thing is we spent nearly 2-3 hours in calls and when asked for compensation they play dumb and tell you to ring another department

Engineer coming tomorrow

I had a similar problem around christmas time, they were adamant it was at my end till I kicked up a fuss and asked to speak to a manager. They sent an engineer to the local exchange (or whatever its called) and it was a wiring issue there, was sorted in half a day. I think a lot of the fibre works they're doing is disrupting the existing system and causing outages.

Re: o/t internet connection : Thu Jul 20, 2017 9:08 pm  

i had 5 months of line drops up to 10 times a night. always between 6pm and 11pm peak times. my router never reset once it was always a line drop. They said it was my router, so i changed it twice and nothing changed. eventually i kicked up a massive stink and they sent an engineer to my home who discovered that the main socket was wired wrong...... 20 years ago, the old exchange equipment didnt seem to mind but when they upgraded the exchange (HU7) it was getting the problem. it's all good now and has been... still waiting on 4 calls i've made to be compensated... they never call back

Re: o/t internet connection : Fri Jul 21, 2017 7:38 am  

Have had the same problem for weeks now , KC have finally told me last night it is a router problem so after much heated discussion they have agreed to send me a replacement router in next 3 - 5 days .
Reading problems on hear I wouldn't hold my breath that this will stop the problem .

[Chris71]

Re: o/t internet connection : Fri Jul 21, 2017 11:05 am  

KCOM are bloody awful and their service is shocking mainly due to the fact they have a captive audience so to speak without any competition. Until that changes the service and pricing we all face having to use them will not get any better. The sooner the likes of Sky, BT, Talk Talk etc are allowed in to offer their services KCOM will continue to charge ridiculous amounts for broadband services and provide below standard service.

Re: o/t internet connection : Fri Jul 21, 2017 12:50 pm  

I do not live in Hull now but I was talking with my friend the other night and he was telling me that he gets 6mb download speed so I said hang on I will check mine.

Surprise, suprise I was getting 54.6mb's download speed and I pay £9 a month less than him.

btw I am with Virgin

Re: o/t internet connection : Fri Jul 21, 2017 2:30 pm  

I used to have diall up internet in the early 00's and it used to cut off regualrry

Re: o/t internet connection : Fri Jul 21, 2017 7:20 pm  

Chris71 wrote:

The sooner the likes of Sky, BT, Talk Talk etc are allowed in to offer their services

They are, but they have to install their own phone lines and they are not prepared to which totally reinforces KComs position in the market.

The broadband by microwave companies have terrible latency at peak times so i wont entertain them and we (others in the same boat) sit waiting for lightstream. a Kcom engineer told me that HU7 will be late in the lightstream roll out as it's average speed is better than other parts of hull so that makes it lower priority

Captive Audience anyone?