ticketing system? : Thu Jan 05, 2017 1:17 pm  

Rang the number ending in 600 as i live out of town to reserve two tickets for our reserved east stand members seats for Sunday ,was told can't book over the phone I would have to register an eticketing account which I did then failed as username was taken even though I've never usrd it before tried again though I didn't receive a confirmation tried to book seats no option I can see for members east stand reserved ? Then logged me out then still waiting for password reminder?
Surely In this day and age there must be a way of just simply activating my pass card so it works in the turnstile or even better have the person who answers your phone to take your order and card details
Not everyone lives just round the corner and as he put just pop in

Re: ticketing system? : Thu Jan 05, 2017 1:24 pm  

Ticketing Issues (2 hours ago).....

The SMC are working to resolve the issue, and we will make it clear once the systems are back up and running.

All systems are back up and running, tickets and memberships can be bought as normal from the KCOM & Savile Street stores

Re: ticketing system? : Thu Jan 05, 2017 3:11 pm  

sausagefingers wrote:

Surely In this day and age there must be a way of just simply activating my pass card so it works in the turnstile

There is. I've been doing that at Manchester City games for years. You have a card. You book a ticket. Your card gets you through the turnstile. And their website works.

Our stadium needs a new manager.

Re: ticketing system? : Thu Jan 05, 2017 11:08 pm  

I've now got sorted and I can see all the details when I click to print tickets ,when it prints the barcodes are missing yet I can see them this is driving me nuts?

Re: ticketing system? : Fri Jan 06, 2017 8:09 am  

sausagefingers wrote:

I've now got sorted and I can see all the details when I click to print tickets ,when it prints the barcodes are missing yet I can see them this is driving me nuts?

Best option is to take a screen grab (ALT+PRT SC [print screen]) then open paint and paste the image, print from there, hope that helps.

Re: ticketing system? : Fri Jan 06, 2017 9:35 am  

sausagefingers wrote:

I've now got sorted and I can see all the details when I click to print tickets ,when it prints the barcodes are missing yet I can see them this is driving me nuts?

Happy New Year. There aren't any conventional barcodes on the print at home ticket, just the iggledy piggledy square. The electronic reader scans both types of barcodes. When you arrive, fold your print at home ticket in half and make sure the scan red line is in the middle of the square of the code. I went through all the same rigmarole to watch Everton and City.

Re: ticketing system? : Fri Jan 06, 2017 10:06 am  

Got my south stand reserved tickets on Wednesday.

Why they have to issue paper tickets to passholders I do not know - surely they just should be able to tell the gate system that pass number xyz123 has paid and can be admitted to the stadium on presentation of their season pass.

Re: ticketing system? : Fri Jan 06, 2017 1:58 pm  

Armavinit wrote:

Happy New Year. There aren't any conventional barcodes on the print at home ticket, just the iggledy piggledy square. The electronic reader scans both types of barcodes. When you arrive, fold your print at home ticket in half and make sure the scan red line is in the middle of the square of the code. I went through all the same rigmarole to watch Everton and City.

Also known as a 2D barcode!

Re: ticketing system? : Fri Jan 06, 2017 2:28 pm  

shauney wrote:

Got my south stand reserved tickets on Wednesday.

Why they have to issue paper tickets to passholders I do not know - surely they just should be able to tell the gate system that pass number xyz123 has paid and can be admitted to the stadium on presentation of their season pass.

Or just include the friendlies as part of the season pass anyway.

Re: ticketing system? : Fri Jan 06, 2017 2:32 pm  

yorksguy1865 wrote:

Or just include the friendlies as part of the season pass anyway.

How will that work? Add £20+ to the cost of a season pass so everyone pays, or let passholders in free?